dhi88 Privacy Policy
Your personal information is very important to us. This policy describes in detail how dhi88 collects, uses, and protects your information.
Introduction and Applicability
This Privacy Policy ("Policy") applies to the dhi88 platform and all associated services. When you visit the dhi88 website, create an account, or use any of our services, you agree to the terms of this Policy.
dhi88 is committed to providing a safe and reliable online gaming experience for players in Bangladesh. Protecting your privacy is an integral part of our responsibility, and we use SSL encryption technology to keep all your data secure.
What Information We Collect
dhi88 collects various types of information as needed to provide its services. A detailed description of the information collected is given below:
1.1 Registration Information
When you create an account at dhi88, you are required to provide the following information:
- Full name (as per ID)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (Taka / BDT)
1.2 Identity Verification Information (KYC)
We conduct KYC (Know Your Customer) verification to process financial transactions and prevent fraud. The following documents may be collected under this process:
- National ID (NID) or a copy of passport
- Proof of current address (utility bill or bank statement)
- Payment method verification (bKash, Nagad, or Rocket number)
1.3 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and activity logs
- Information collected from cookies and tracking technologies
1.4 Financial Transaction Information
Your deposit and withdrawal history, payment method details, and transaction dates and times are recorded in our system. However, full payment card numbers or sensitive bank account information are never stored on our servers.
Use of Collected Information
dhi88 uses collected information only for the following purposes:
2.1 Account Management
Your information is essential for creating, verifying, and managing your account. This includes the login process, password recovery, and account security matters.
2.2 Service Delivery and Improvement
Information is used to improve your user experience and enhance the quality of our services. This includes:
- Providing a personalized experience based on gaming preferences
- Identifying and resolving technical issues on the platform
- Testing new games and features
- Verifying and processing transaction accuracy
2.3 Legal and Regulatory Obligations
Your information is needed to comply with applicable laws, prevent fraud, adhere to anti-money laundering (AML) rules, and implement responsible gaming policies.
2.4 Communication and Support
Your contact information is used to send important account-related notifications, transaction confirmations, promotional offers (with your consent), and to provide customer support services.
Data Security Measures
dhi88 uses industry-standard technology to protect your information. Our security infrastructure operates at the following levels:
4.1 Encryption Technology
SSL/TLS encryption is active on our platform, encrypting all information transmitted between your browser and our servers. Strong cryptographic hashing methods are used to store passwords.
4.2 Access Control
Access to your information is restricted to authorized personnel only. All access is logged and audited regularly.
4.3 Server Security
Our server infrastructure is located in secure data centers and is kept protected through regular security checks and updates.
4.4 Your Responsibilities
You also have some responsibilities for the security of your account:
- Use a strong password and change it regularly
- Do not share your login credentials with anyone
- Always log out after using a public computer
- If you notice any suspicious activity, notify our support immediately
Cookies and Tracking Technologies
dhi88 uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
We use the following types of cookies:
Essential Cookies: These are necessary for the basic functionality of the website. The platform cannot work properly without them, as they maintain login sessions and manage security features.
Functionality Cookies: These remember your preferred language, display settings, and gaming preferences, personalizing your experience.
Analytics Cookies: These help us understand how users are using the platform. This information is analyzed in aggregate and is not used to identify any individual.
5.2 Cookie Control
You can disable cookies at any time by changing your browser settings. However, please note that disabling essential cookies may affect some functionality of the platform.
Your Rights Regarding Your Information
As a dhi88 user, you have the following rights over your personal information:
Right to Access Information
You may request to view what information we hold about you. After verification, we will provide you with a complete description of the stored information.
Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. We will make the necessary corrections as quickly as possible.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for a specified period due to legal and regulatory requirements.
Right to Data Portability
You may request to receive your personal information in a structured, commonly used format.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Restrict Processing
In some circumstances you may request that the processing of your information be restricted, for example if there is a dispute about the accuracy of the information.
Data Retention Period
dhi88 retains your information only for as long as necessary. The retention period is determined based on the following factors:
7.1 Active Account
Your information is stored while your account is active. Activity logs are kept for a limited time for service improvement and security purposes.
7.2 After Account Closure
Even after an account is closed, certain types of information (particularly financial transaction records) may be retained as required by legal obligations, AML regulations, and dispute resolution needs.
7.3 KYC Documents
Identity verification documents and related information are retained for the period specified under applicable regulations.
7.4 Deletion Process
Once the retention period has ended or there is no longer a legal obligation to keep it, your information is securely deleted or anonymized so that it can no longer identify any individual.
Privacy Protection for Minors
dhi88 is highly committed to protecting minors. Our services are intended for users aged 21 and above only.
If we become aware that a minor is using our services or that their information is present in our system, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform without authorization, please notify our support team immediately.
Changes to the Privacy Policy
dhi88 may update this privacy policy from time to time. Changes may occur for the following reasons:
- Changes in legal or regulatory requirements
- Addition of new services or technologies
- Improvements based on user feedback and suggestions
- Enhancements to security practices
For any significant changes, we will send advance notice to your registered email. The date of each revision will be noted at the top of this page.
Continued use of the platform after any changes will be considered your agreement to the updated policy.
Contact Us
If you have any questions, concerns, or data-related requests regarding this privacy policy, please do not hesitate to contact us:
Email: [email protected]
Live Chat: 24/7 Bangla support — available directly on the website
We typically respond to all written requests within 24-48 hours. For urgent matters, please contact us via live chat — our team is available 24/7 to assist you.