dhi88 Terms and Conditions
Please read these terms and conditions carefully before using the dhi88 platform. These terms form the legal basis of the agreement between you and us.
Table of Contents
General Terms
Welcome to the dhi88 platform. These terms and conditions ("Terms") form the legal agreement between dhi88 ("we", "our", "platform") and the user ("you", "member"). By using dhi88's website, mobile application or any service, you are considered to have fully read, understood and accepted these terms.
These terms apply to players in Bangladesh and are effective in accordance with Bangladesh Standard Time (BST, UTC+6).
1.1 Scope of Terms
These terms apply to all services of dhi88, including: online casino games, slot machines, fishing games, cricket betting, football betting and any other gaming services. Our privacy policy and responsible gaming policy are also considered part of these terms.
1.2 Nature of Service
dhi88 is an online entertainment platform. All gaming activities provided here are conducted for entertainment purposes. Participation on the platform is entirely voluntary and should be guided by the user's own judgment.
Important: If you disagree with any part of these terms, please refrain from using dhi88 services. Once you start using the service, you are automatically considered to have consented to all terms.
Account Registration
To play games or complete any financial transaction on the dhi88 platform, you must create a personal account. During registration, you must provide accurate, complete and up-to-date information.
2.1 Registration Requirements
- Each individual may create only one account. Creating multiple accounts is strictly prohibited.
- The name, date of birth, phone number and email provided at registration must be completely accurate.
- The account is for your personal use only — it may not be shared with or used by anyone else.
- Keeping the account password confidential is entirely the user's responsibility.
- Any unauthorized access to the account must be reported to our support team immediately.
2.2 Information Verification
dhi88 reserves the right to verify a member's identity at any time. Failure to respond to a verification request or providing false information may result in account suspension or closure and forfeiture of the balance.
Age Verification and Eligibility
dhi88 is operated with full responsibility. Protecting minors is one of our highest priorities.
For ages 21 and above only
No person under the age of 21 may use the dhi88 platform. If an underage account is identified, it will be closed immediately and deposited funds will not be refunded.
3.1 Additional Eligibility Requirements
- You must be a resident of Bangladesh or legally eligible to use this platform.
- Accounts may not be created or operated from a country or region where online gaming is prohibited.
- Individuals who have been advised to refrain from gaming due to mental illness or addiction should not use this platform.
- dhi88 employees and their immediate family members may not participate on this platform.
Deposits and Withdrawals
Financial transactions on dhi88 are completed securely and quickly. We support the mobile banking methods available in Bangladesh.
4.1 Deposit Terms
- Minimum deposit amount: ৳100 (per method).
- Accepted payment methods: bKash, Nagad, Rocket.
- Deposits must be made only from a mobile banking account registered in your own name.
- Deposits from third-party accounts are not accepted and may be forfeited.
- Deposits are generally credited to the account instantly.
4.2 Withdrawal Terms
- Minimum withdrawal amount: ৳800.
- Withdrawal time: generally completed within 15 minutes to 2 hours.
- Withdrawals can only be made to the same payment method used for the deposit.
- Identity verification may be required before a withdrawal request is processed.
- Withdrawals may be restricted until bonus wagering requirements are met.
- dhi88 reserves the right to hold withdrawals in cases of suspected fraud or during an ongoing verification.
4.3 Transaction Cancellation
A withdrawal request that has already been submitted and is being processed may not be cancellable. The user bears full responsibility for any failed transaction caused by providing incorrect information.
Bonuses and Promotions
dhi88 offers attractive bonuses and promotional offers to its members. However, these offers are subject to specific conditions.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit up to ৳15,000. To receive this bonus:
- Wagering requirements must be met before activating the bonus: a total of 15 times (15x) the bonus amount must be wagered.
- The time limit for completing wagering will be counted from the date the bonus is activated.
- Bonus funds cannot be withdrawn directly — they can only be used for playing.
- Each member may receive this bonus only once.
5.2 VIP Cashback Program
dhi88 offers weekly cashback across four VIP tiers:
- Bronze — up to 0.4% cashback per week.
- Silver — up to 0.8% cashback per week.
- Gold — up to 1.1% cashback per week.
- Platinum — up to 1.5% cashback per week.
Advancement in VIP tier depends on the team's discretion and the member's activity.
5.3 Bonus Abuse
If creating multiple accounts, providing false information or any other form of abuse to gain bonus benefits is detected, the bonus will be cancelled and the account may be closed.
Please note: dhi88 reserves the right to change, modify or cancel any bonus offer. Please refer to the relevant page for the latest promotional terms.
Gaming Policy
dhi88 is committed to ensuring a fair and transparent gaming environment. All our games are operated through accredited technology providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft and others) and fair play is ensured.
6.1 Game Operations
- All game outcomes are determined through Random Number Generator (RNG) technology.
- If a game result is voided due to a technical error, the wagered amount will be refunded.
- In the event of an internet disconnection, the game result will be finalised according to the system record.
- In any dispute regarding game operations, the server data of the technology provider will be considered final.
6.2 Live Game Policy
Specific betting limits may apply when joining live casino games. Rude behavior toward the dealer or other players is prohibited and may result in account suspension.
6.3 Sports Betting
When betting on cricket (including BPL, IPL, T20 World Cup), football and other sports, the applicable odds at the time of the bet will be considered final. If a result is changed due to match fixing or any other irregularity, dhi88 reserves the right to void or reassess the bet.
Prohibited Activities
The following activities are strictly prohibited to ensure the proper operation of the dhi88 platform and the protection of all members:
7.1 Financial Irregularities
- Money laundering or introducing funds from illegal sources.
- Using counterfeit or stolen payment information.
- Making fraudulent claims through credit card chargebacks.
- Placing bets with funds from a third party.
7.2 Game-Related Irregularities
- Playing games using bots, automated software or artificial intelligence.
- Attempting to hack or intrude on game code.
- Claiming bonus benefits using multiple accounts.
- Colluding or placing coordinated bets with other members.
- Attempting to gain abnormal profits by exploiting technical errors.
7.3 Code of Conduct
- Threatening, harassing or using abusive language toward other members or staff.
- Spreading false information or misleading content in the name of the platform.
- Providing false identity information during registration.
Consequences: Involvement in any of the prohibited activities listed above will result in immediate account closure, forfeiture of balance and legal action where necessary.
Account Suspension and Closure
8.1 Suspension or Closure by dhi88
dhi88 may suspend or permanently close any account without prior notice in the following circumstances:
- Any violation of the terms and conditions.
- Suspicious or fraudulent activity.
- Failure to pass age or identity verification.
- Account remaining inactive for an extended period.
- Self-exclusion request due to responsible gaming concerns.
8.2 Closure by Member
You can request to close your account at any time by contacting our support team. If there is a valid balance at the time of closure, it will be returned after verification in accordance with the applicable terms.
8.3 Inactive Accounts
If there is no login or transaction for 12 consecutive months, the account may be marked as inactive and a maintenance fee may apply.
Limitation of Liability
To the maximum extent permitted by law, dhi88 accepts no liability for the following:
- Losses caused by internet disconnection, server downtime, or technical issues.
- Failures or delays by third-party payment technology providers.
- Issues with the user's own device or network.
- Losses resulting from the user's account information falling into the hands of third parties.
- Financial losses resulting from gaming — gaming carries risk and the possibility of loss exists.
9.1 Service Availability
dhi88 strives to ensure uninterrupted availability of its services, but temporary interruptions may occur due to maintenance, upgrades, or unforeseen circumstances. No compensation will be provided for such interruptions.
Privacy & Data
dhi88 places the highest importance on protecting your personal information. All personal information provided on the platform is secured with SSL encryption technology.
10.1 Data Collection and Use
We collect your information at the time of registration and during use of our services. This information is used solely for providing services, identity verification, fraud prevention, and fulfilling legal obligations. Personal information is not sold to third parties.
To read our full privacy policy, visit the Privacy Policy page.
10.2 Cookies & Tracking
dhi88 uses cookies to improve the experience of website users. By using the platform, you are consenting to the use of cookies.
Dispute Resolution
If a dispute arises between dhi88 and any member, an attempt will first be made to resolve it through friendly discussion.
11.1 How to Submit a Complaint
- First, contact our 24/7 live chat support.
- For a detailed written complaint, email us at: [email protected].
- After a complaint is submitted, an initial response will generally be provided within 7 business days.
- Complex matters may take more time to resolve.
11.2 Final Decision
In disputes regarding game results, server logs and the game technology provider's records will be considered final evidence. In financial disputes, the payment gateway's transaction records will be considered final.
Changes to Terms
dhi88 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, members will be notified via email or through a notice on the platform.
Continued use of the platform after any changes will be considered acceptance of the new terms. It is recommended that you revisit this page regularly.
Responsible Gaming: Online gaming is for entertainment purposes only. If you notice signs of gaming addiction, visit our Responsible Gaming page or contact us directly. We are always here for you.
Contact Us for Support
If you have any questions about these terms, contact our 24/7 Bengali live chat support or email us at: [email protected]. Our team is always ready to assist you.